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HBS 412





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iCatalog Home HBS 412 Difficult Interactions
(Last Modified:27-Sep-2018)

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Description
In this module you’ll learn how to discuss and resolve difficult interactions in the workplace -- whether they're with employees, peers, bosses, or even customers and suppliers. It includes tools and techniques to help you: decide which situations are worth resolving, find the source of the difficulty, productively discuss the emotions that difficult interactions can raise, and overcome barriers to action.
Objectives
Target Attendees
All DoD acquisition workforce members
Prerequisite(s)
None
Predecessor Course(s) (Acceptable as a substitute for this course until the acceptance date specified below.)
Predecessor Predecessor Course Title PDS Code Accepted Until
None None None None
Course Length
Approximately 2 hours to complete
Additional Course Information
Delivery Mode Continuous Learning
Equivalent Courses N/A
ACE Recommended Credits None
PDS Code ZT8
DAU Public (material/prework) N/A
Continuing Education Units   0
Continuous Learning Points  2
Reservist Retirement Points  0
Historical Allocations Mouse Over for Past CEU/CLPs
Notes
  • Enrollment in the Harvard Business School (HBS) CL modules is restricted to Federal Employees only.
  • (Click Here) for the technical requirements for this course.
  • All exams in this course must be passed with a minimum score of 70%. You will unlimited attempts to retake an exam.
  • There is no time limit for completing this course.
  • After completing the course, please be sure to complete the survey at the end.